http://www.eire.com News, views and a little bit more. Mon, 14 Jul 2008 21:11:40 +0000 http://backend.userland.com/rss092 en There is an interesting (though slightly hard-to-believe) case study in the Irish Times today, with some interesting observations from experts. It's strange, some of the observations seemed quite good in the print edition, but seem quite lame on the Internet. Part of the reason for that is that the full ... http://www.eire.com/2008/07/14/service-design-article-in-the-irish-times/ This article in the Irish Times (now free) is an important description of the problems with the National Consumer Agency and other bodies by Michael Casey, a former assistant director of the Central Bank of Ireland. UPDATE: Ann FitzGerald of the National Consumer Agency responds. In my view and experience, Casey is ... http://www.eire.com/2008/07/10/consumer-rights-are-not-protected/ Read this plan for an intercity coach system based on Motorways, conceived for the UK, but very applicable to Ireland. http://www.eire.com/2008/04/13/solving-intercity-transport-in-ireland/ I've written loads about postcodes before. GPS Ireland have published a concept for a postcode system, and Garmin have implemented it in a limited way on their devices. Good for them for publishing their idea. However, there are a number of big issues with implementing such a system. - The problem is ... http://www.eire.com/2008/03/20/gpsireland-postcode-ideas/ Fergal Quinn on Crowning the Customer and providing great service David Allen on  Getting Things Done (via Damien Mulley) http://www.eire.com/2008/01/14/a-business-video-and-podcast/ No free wi-fi in Dublin. No surprise there really - using state money to undercut commercial operators is just not a great way to spend money, even if you have it, which Dublin City Council simply does not. There is still no reason why Dublin City Council could not help with ... http://www.eire.com/2008/01/10/no-free-wi-fi-in-dublin/ This article on the UK Design Museum site tells the story of the British motorway and general road signage system, designed by Jock Kinneir and Margaret Calvert. It begins: Determined to illustrate the haphazard state of British road signage at the turn of the 1960s, the graphic designer Herbert Spencer drove ... http://www.eire.com/2008/01/07/reviewing-the-signage-on-irelands-motorway-system/ A well-thought out set of research on the topic, involving Stanford and Microsoft. Not just idle curiousity, related to a project I'm currently working on. http://www.eire.com/2008/01/07/hci-and-table-top-computing/ This is a good article about why video conference does and doesn't work. http://www.eire.com/2008/01/07/video-conferencing/ Come for a spin with me on the Swords Express on Saturday 24 November at 11.30 from Eden Quay. It would be great to see a few people from the blog there. You can come back to town at 1pm or 2pm, as you wish. I will pay for the ... http://www.eire.com/2007/11/22/swords-express-day-out/