Smart Telecom won’t send me a list of their tariffs. They say the list is too big to send by email. I have now made a complaint under Comreg 04/86, a regulation which requires telephone companies to publish accurate, comprehensive tariff information. – UPDATED with pricelists for Smart Telecom and Tele2
I’ve initially made the complaint to Smart Telecom, and I expect to hear from them over the next day or so.
They want me to request the specific countries I want rates for. Am I being unreasonable here? Is it unfair of me to expect Smart Telecom to send me a list of tariffs for all the countries they operate services to? Eircom publishes this information on its website, why can’t Smart?
After the matter was escalated, Smart have finally sent me an Excel spreadsheet with information about all their tariffs. It only took three days, and it wasn’t so big after all.
Here is the Smart Telecom pricelist. Download file
Here is the Tele 2 pricelist. Download file